Creative  ·  Technical  ·  Digital

Michael
Jones Brand & Work Portfolio

IT Professional  ·  Networking  ·  Digital Builder

I turn technical problems into clean, reliable systems across IT support, networking, game development education, sales operations, and client web work.

View the work Get in touch
michaelij252@gmail.com  ·  linkedin.com/in/michaelijones
Portrait of Michael Jones
What I Do

Focus areas

A cross-functional toolkit spanning support, infrastructure, project leadership, and digital builds.

01

IT Support & Systems

Tier 1 & 2 support across Windows, macOS, and Linux. Imaging, endpoints, AV, and device lifecycle management.

02

Networking

Wired and wireless campus networking with UniFi (Ubiquiti), lead IT support across a multi-office district.

03

Projects & Digital

Agile/Scrum leadership, game-dev education, CRM-driven outreach, and client websites built end to end.

Portfolio

Selected work

Ventures, client sites, and case studies across tech, education, real estate, and media.

Dewgo website homepageVenture

Dewgo

Web & AI automation venture building modern websites, tools, and systems for small businesses.

Web designAutomationClient portals
Visit
LUV Media website homepageMedia

LUV Media

Creative studio building client-owned, conversion-focused websites and branded digital experiences.

MediaBrandingContent
Visit
Ogres Mayhem game page by Digital Brilliance HourGame · Education

Digital Brilliance Hour

Progressed from Junior Game Developer to Scrum Master, teaching C & Python and shipping titles in OpenBOR.

OpenBORC & PythonJiraScrum
Ogres Mayhem
Real Estate · Ops

Jones Property Group

Land Acquisition Sales Manager running 1,000+ weekly texts, 150+ daily calls, and full CRM pipeline management.

LaunchControlPebble REIPropstream
Client · E-com

Battle Island

Apparel e-commerce build with a modern storefront, consistent identity, and clean UX.

E-commerceBrandWeb
Visit
ETC Counseling website homepageClient · Services

ETC Counseling

Counseling & mental-health site focused on clear information architecture and trust-building design.

Service siteInfo design
Visit
Next Move Academy website homepageClient · Education

Next Move Academy

Youth-development program site with clear structure, warm imagery, and strong calls to action.

EducationContentWeb
Visit
The Gold Rush Event websiteClient · Event

The Gold Rush Event

Event-focused site supporting a branded live experience and promotions.

Event siteBrand
Visit

Technical problem-solving. Structured operations. Clear communication.

Let's work together
Career

Experience

2025 to Now
IT Professional Assistant

University of Georgia, Griffin

  • Tier 1 & 2 support for faculty and staff across Windows, macOS, and Linux.
  • Campus networking (wired & wireless) using UniFi by Ubiquiti.
  • Lead IT support for 10 Extension offices across the Northwest District.
2025
Tech Support Technician

UNC School of Medicine

  • Support across academic, clinical, and administrative environments.
  • Microsoft 365, Google Workspace, Zoom, and AV equipment.
  • TeamDynamix for ticket tracking, escalation, and documentation.
2020 to 2025
Help Desk Analyst

Apple

  • Tier 1 support for macOS and iOS in a high-volume environment.
  • Resolved hardware, software, Apple ID, and iCloud issues.
  • Maintained a 97% customer satisfaction score.
2020 to Now
Dev  ·  Instructor  ·  Scrum Master

Digital Brilliance Hour

  • Taught game structure, mechanics, and coding in C & Python.
  • Trained students in Git, Agile/SCRUM, Jira, and Miro.
  • Built sprites & backgrounds in OpenBOR for shipped titles.
Real Estate
Land Acquisition Sales Manager

Jones Property Group LLC

  • 1,000+ weekly texts via LaunchControl; 150+ daily cold calls.
  • Managed pipelines in Pebble REI CRM; parcel research via Propstream & ID.Land.
  • Built and optimized Carrot websites with SEO and opt-in forms.
Toolkit

Skills & tools

IT & Support

  • Tier 1 & 2 support
  • Windows · macOS · Linux
  • Microsoft 365 · Workspace
  • Bomgar · TeamViewer · RDP
  • ServiceNow · TeamDynamix

Networking

  • Wi-Fi & wired support
  • TCP/IP · VPN basics
  • UniFi (Ubiquiti)
  • Campus & district support

Projects & Ops

  • Jira · Miro · Git
  • Agile & SCRUM
  • Documentation & KB
  • Project coordination

Sales & Outreach

  • LaunchControl SMS
  • Pebble REI CRM
  • Skip tracing · parcels
  • Propstream · ID.Land

Web & Digital

  • Client site build
  • SEO basics & backlinks
  • Carrot · no-code
  • AI automation systems

Game & Creative

  • C & Python
  • OpenBOR engine
  • Sublime Text · GIMP
  • Sprites · backgrounds · SFX
Credentials

Higher Education

01
NPower Cloud ComputingAlumni
02
Microsoft Office CertCompleted
03
Python Programming CertCompleted
04
NC Central UniversityComputer Science & Mass Communications
Contact

Have something on your mind?

Let's build.

Open to collaboration, consulting, and new digital projects. I'm happy to walk through my experience and explore how I can help.